Requests are accepted during business hours by emailing [email protected] unless other arragements have been made with your organization
Requests made outside these hours will be responded to the following business day
Our goal for all requests is to respond within one hour of receiving the request. At that time a more definite timeline will be discussed
Invoices
For recurring clients, invoices for agreed upon prepaid hours will be sent on the first of the month for the upcoming month. Example: if your organization has agreed to a 10 hour bill ahead agreement, an invoice for those hours will be sent on the first of the month.
Invoices are due on receipt
Hours expire at the end of the month if not used.
Hours used over and above the agreed upon bill ahead number will be added to the next month’s invoice.
Once an invoice is over 30 days past due, a late fee may be added to the following month’s invoice.
Terms of Agreements
We request 30 days written notice (via email to [email protected]) if you would like to adjust your bill ahead hours or cancel your service
